resume

Bengaluru, India

• Architected and built a NestJS logging microservice from scratch, owning the full lifecycle including CI/CD setup, enterprise IAM auth and controlled rollout, processing 10M+ logs/day and improving overall platform observability by 8.5%.
• Owned end-to-end delivery of an embedded file management micro-frontend integrated into the agent support platform, decommissioning the legacy application and processing 16K+ file uploads per month.
• Built a party reassignment feature enabling agents to correct misfiled cases by switching the associated customer identity, processing 120K+ successful reassignments per month, eliminating the need for manual case correction.
• Developed a remote service micro-frontend enabling agents to manage remote desktop sessions with customers, coordinating across multiple teams to decommission the Universal Service Desk and saving $750K/year across 1,000+ agents.

Bengaluru, India

• Integrated LiveKit as a video streaming provider alongside Twilio, reducing operational costs by 75% while supporting 10,000+ concurrent exam sessions daily and maintaining high availability across geographies.
• Engineered a custom video player for exam session reviews using D3.js with event-based synchronization, enabling frame-accurate navigation through recorded sessions and cutting overall review time by 50%.
• Built real-time support via chat and audio using Firebase and Twilio, enabling proctors to monitor and assist up to 8 candidates simultaneously across active exam sessions.
• Architected and built the product's component library from scratch using Storybook, delivering 15+ reusable components that standardized UI development across the frontend team and eliminated reliance on third-party libraries.

Bengaluru, India

• Promoted to lead the frontend development for a strategic enterprise account, delivering custom features that contributed to growing the account to $1M in revenue.
• Implemented a cost-centre feature that reduced assessment invitation time by 96%, enabling customers to efficiently tag and assess bulk candidates across multiple geographies.
• Migrated high-volume client-side analytics event tracking to a server-side Kafka consumer in a concurrent multi-session proctoring environment, reducing frontend processing overhead.
• Developed backend helpers and scripts for an email delivery service supporting dynamic content customisation across global hiring segments including UK Campus, ANZ, NA Campus, and India Lateral pipelines.

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Bengaluru, India